Terms of service

HotelStatus ("we", "us") is an independent service that arranges hotel elite status and qualifying night credits on your existing loyalty account through our fulfilment partners.

We are not affiliated with, endorsed by or acting for Marriott, IHG, Hilton, Hyatt, Accor or any other hotel company. Their names and programs belong to them.

You can reach us at support@hotelstatus.app.

Each package describes what is delivered: an instant tier, a status challenge, or a number of elite night credits, and how long the result lasts as stated on the package.

Status challenges give you a tier for a limited period. Keeping it requires you to complete the stays the package describes within the stated time. Whether you complete them is up to you.

Delivery times on the site are estimates (status usually 1–3 business days, night credits 3–5 business days). Night credits are delivered around the stays you tell us you have booked.

You must be the holder of the loyalty account you give us, or have the holder's permission.

We only ask for the name on the account and the member number. We never ask for your hotel account password, and you should never send it to us.

Check your details before paying. If a member number is wrong, we'll try to correct it, but we can't recover a package already applied to the account you gave us.

Hotel loyalty programs set and change their own rules. A program may change its benefits, tier requirements or terms, or review and remove status or credits on an account, at any time and without involving us.

We deliver the package to your account as described. After delivery we can't control how a program treats your account, and we're not responsible for a program's later decisions, except as set out in our refund policy.

Please read your program's terms. You're responsible for how you use your account.

Prices are in US dollars and are charged in full when you order, through Stripe. Your bank may add currency conversion fees.

Discount codes have their own conditions shown when you apply them: one use, expiry dates, first orders only, and so on. Codes can't be combined with each other or with partner link offers, and we may cancel an order that misuses a code.

Refunds are covered by our refund policy, which forms part of these terms.

We deliver packages with reasonable care and skill. To the extent the law allows, our total liability for an order is limited to the amount you paid for it, and we aren't liable for indirect losses such as lost points, missed upgrades or travel costs.

Nothing in these terms limits rights you have under consumer protection law that can't be excluded.

We may update these terms. The version on the site when you place an order applies to that order.

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction, without taking away any right you have to bring a claim where you live.