Delete your data

Email support@hotelstatus.app from the address you used with us, with the subject "Delete my data". If you only contacted us on WhatsApp or Messenger, send "Delete my data" in that chat instead.

If you have an order, include its reference (the 8 characters in your confirmation) so we can find everything linked to it.

Your welcome offer signup and email preferences, your support messages and chat history, and the name, member number, notes and stay dates on your orders.

We confirm by email or in the chat within 30 days.

Basic records of paid orders (amount, date and order reference) that the law requires us to keep for accounting, typically up to 5 years. Stripe keeps its own payment records under its privacy policy.

We keep a note of your email address on our do-not-email list so we don't contact you again, unless you ask us to remove that too.