Refund policy

You change your mind before we've started processing your order. Email us as soon as possible: once we've passed the order to our fulfilment partner, it can't be cancelled.

We can't deliver your package, or it hasn't been delivered within 10 business days for status packages, or 15 business days for night credits, of your order (unless the delay is caused by missing or wrong details from you).

The package delivered is materially different from the one you bought, and we can't correct it within 5 business days of you telling us.

If only some of the night credits you ordered can be posted, we refund the nights that weren't, at the per-night price you paid.

If the program removes the status or credits within 30 days of delivery because of an error on our or our partner's side, we'll deliver again or refund you, whichever you prefer.

Once a package has been delivered as described.

If you don't complete the stays a status challenge requires.

If the package was applied to the wrong account because of details you gave us.

If a hotel program later changes its rules or reviews your account for reasons unrelated to an error by us or our partner.

Refunds go back to the card or payment method you used, usually within 5–10 business days of approval, depending on your bank.

Please contact us before opening a dispute with your bank. Most issues are quicker to fix directly.